Refund policy

30-Day Chill Trial

You have 30 days from the date of delivery to return your order for a refund, no reason needed. After 30 days from delivery, we are unable to accept returns or issue refunds.

Condition of returned items

Try it, wear it, light it up — lightly worn is fine. To be accepted, the item must be clean, undamaged, free of odors and stains, and returned with all its parts (heat controller and cable). Proof of purchase (your order number) is required. We may reduce the refund if the item comes back damaged, dirty or missing parts.

How to start a return

Email getazory@gmail.com with your order number and the reason for the return before sending anything back. Returns sent without prior approval cannot be processed. We'll reply with the return address and full instructions.

Once approved, please ship the item back within 14 days.

Return shipping

Return shipping costs are paid by the customer. We recommend a trackable shipping service — we can't guarantee we'll receive a return without tracking.

All orders ship free, so there are no original shipping costs to refund.

Refunds

Once we receive and inspect your return, we'll email you to confirm whether it's approved. Approved refunds are issued within 14 days of receiving the item, to your original payment method.

Depending on your bank or card issuer, it may take an extra 5–10 business days for the refund to show in your account. If 10 business days have passed since our confirmation and you still don't see it, contact your bank first, then email us at getazory@gmail.com.

Damaged, defective or wrong items

If your robe arrives damaged, the heating doesn't work out of the box, or you received the wrong item, email us at getazory@gmail.com within 30 days of delivery with photos. We'll make it right at no cost to you — no return shipping charges in this case.

This policy does not affect your rights under applicable consumer protection laws.

Contact

getazory@gmail.com — we reply within 1 business day.

Azory — getazory.com