14-day return window
Our return policy lasts 14 days from the date of delivery. If 14 days have passed since your order was delivered, we are unfortunately unable to offer you a refund or an exchange.
Condition of returned items
To be eligible for a return, your item must be unused, in the same condition in which you received it, and in its original packaging. A receipt or proof of purchase is required.
How to start a return
Email support@getazory.com with your order number and the reason for the return before sending anything back. Returns sent without prior authorisation cannot be processed. We will reply with the return address and full instructions.
Return shipping costs
Customers are responsible for paying the shipping costs of returning an item. Original shipping costs are non-refundable. If you receive a refund, the cost of return shipping is not included in that refund.
We recommend using a trackable shipping service. We cannot guarantee that we will receive your returned item.
Refunds
Once your return has been received and inspected, we will email you to confirm whether your refund has been approved. Approved refunds are applied to your original payment method within 5–10 business days, depending on your bank or card issuer.
If you have not received an approved refund after 10 business days, please contact your bank or card issuer first, as processing times vary, then email us at support@getazory.com.
Damaged or incorrect items
If your item arrives damaged, or is not the item you ordered, email support@getazory.com within 14 days of delivery with photographs and we will make it right at no cost to you.
Contact
support@getazory.com — we reply within 1 business day.
Azory — getazory.com